Terms of service
These Terms and Conditions ("Agreement") govern your use of the STAINED By Wardah website ("Website") and your purchase of our products ("Products") and the Booking of Henna Appointments/Sessions and Workshops/ Courses ("Booking Henna Sessions”, “Henna Session Service” and/ or “Henna Booking”) from the Website. This Agreement is a legally binding contract between you ("User" or "Customer") and STAINED By Wardah (we," "us," or "our). By accessing the Website and/or purchasing Products and/or Booking Henna Appointments/Sessions and Workshops/ Courses, you agree to be bound by this Agreement. If you do not agree with any provision of this Agreement, you should not use the Website, purchase Products or Book any Henna Appointments/Sessions and Workshops/ Courses with us.
1. Acceptance of Terms
1.1 By accessing the Website, purchasing Products or Booking Henna Appointments/Sessions and Workshops/ Courses with us, you affirm that you are at least 18 years old or have obtained parental or guardian consent.
1.2 You agree to comply with all applicable laws and regulations while using the Website, purchasing Products and Booking Henna Appointments/Sessions and Workshops/ Courses.
1.3 Some features of the Website may require you to create a member account (for example, when you want to join our Online Loyalty Programme and/ or submit a product review you are required to have a member account on our website). You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
1.4 Prohibited Conduct: You agree not to engage in any conduct that may disrupt the operation or security of the Website or violate any laws or regulations. We have the right to prohibit you from using our website if you are found violating these terms.
2. Product Information
2.1 The Website provides information about Natural Henna, Jagua Gel, 100% Hengua Cones/ Pastes and Henna Inspired Craft Products, Booking Henna Appointments/Sessions and Workshops/ Courses and Loyalty Programmes, including descriptions, images, and prices. We make our best efforts to provide accurate and up-to-date information, but we do not guarantee the accuracy or completeness of the information provided. We do not warrant that the product descriptions, images, or other content on the Website are error-free, complete, or current. We provide all information to the best of our knowledge.
2.2 The images of Products and Henna Sessions on the Website are for illustrative purposes only and may differ from the actual Products and Henna Session Service.
2.3 Henna Art is a service made by human hands and therefore we are unable to replicate the same art service every Henna Session Service. We will do our best to offer the best service based on our expertise and skillset.
2.3 We reserve the right to modify, suspend, or discontinue the sale of any Product and/ or Henna Booking Sessions without prior notice.
3. Orders and Payment
3.1 By placing an order booking a henna session on the Website, you make an offer to purchase the selected Product(s) and/ or Henna Sessions Service at the listed price, subject to this Agreement.
3.2 We reserve the right to accept or reject any order and/ or henna booking in our sole discretion. If we accept your order and/or henna booking, we will send you an order/ booking confirmation via email.
3.3 Payment for the Products must be made at the time of placing the order. We accept payment by the methods specified on the Website.
3.4 Payment for the Henna Session Service is split into two payments.
3.4.1 A deposit has to be made upon booking confirmation, in the email confirmation it states the instruction of how to make payment for the booking deposit.
3.4.2 The remaining payment of the Henna Session Service has to be made in person before the start of the service.
3.5 Product prices listed on the Website are in Singapore Dollars (SGD) and are exclusive of applicable taxes, shipping, and handling charges, unless otherwise stated.
3.6 Henna Session Service prices prices listed on the Website are in Singapore Dollars (SGD) and already include transportation charges (if any). However, they are exclusive of applicable taxes and handling charges, unless otherwise stated.
4. Shipping and Delivery
4.1 We will make reasonable efforts to deliver the ordered Products within the estimated delivery timeframe. However, delivery times are approximate and may vary due to factors beyond our control. We shall not be held liable for any delays or errors caused by third-party delivery services or events beyond its control. We will do our best to inform you in a case of a delay.
4.2 We will deliver the Products to the address specified during the ordering process. It is your responsibility to provide accurate and complete shipping information. In an event of returned parcels and/ or redelivery, a penalty plus shipping cost will be imposed due to wrong or incomplete address.
4.3 Risk of loss or damage to the Products passes to you upon delivery. We are not responsible for any loss, damage, or delay caused by third-party shipping providers. You may still contact us and we will investigate so we can take appropriate actions.
5. Returns and Refunds
5.1 All products sold, deposits and remaining payment of a Henna Session Service are non-refundable, non-exchangeable and non-transferable to any other products & services.
5.2 Refunds, if applicable, will be processed using the same method of payment used for the original purchase.
6. Intellectual Property
6.1 Ownership: We retain all rights, title, and interest in the Website and its content, including but not limited to text, graphics, logos, images, videos, and other intellectual property.
6.2 Limited License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
6.3 Restrictions: You agree not to reproduce, modify, distribute, sell, or exploit any portion of the Website or its content without the Company's prior written consent.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use the Website, the purchase and use of the Products and upon completion of a Henna Session service. Any precautions and care instructions have been shared with you on our FAQs and product pages (and Booking Henna T&Cs for any Henna Session Service) so please conduct due diligence before proceeding.
7.2 Our liability for any claim related to the Products, Henna Session Service or this Agreement shall be limited to the amount paid by you for the Products and/ or Henna Session Service giving rise to the claim.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Singapore.
9. Privacy and Data Protection
We collect your personal information when you use our Website. Kindly read our privacy policy on why we collect your personal information and what we collect when you use our website.
10. Modifications to Terms
We may update the terms & conditions from time to time to reflect changes in our practices or legal requirements. We will notify you of any updates by posting the revised terms & conditions on our Website. We encourage you to review this terms & conditions periodically for the latest information.
11. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
12. Entire Agreement
These Terms constitute the entire agreement between you and STAINED By Wardah regarding your use of the Website and supersede any prior agreements or understandings, whether written or oral.
13. Contact
If you have any questions or concerns about our terms & conditions, kindly contact us on WhatsApp (81269650) or email us at stainedbywardah@gmail.com