Privacy policy

Last updated: October 12, 2024

This Privacy Policy governs the manner in which www.stainedbywardah.com ("we," "us," or "our") collects, uses, discloses, and safeguards personal information of users ("you" or "your") of our website (the "Website") in compliance with the Personal Data Protection Act 2012 ("PDPA") of Singapore. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By accessing our website (www.stainedbywardah.com), you agree that this Privacy Policy (www.stainedbywardah.com/privacy-policy) will apply whenever you use our Website, or when you use the tools we make available to interact with our Website.

1. Collection of Personal Information
1.1 Personal Information
We may collect personal information from you that can be used to contact or identify you when you provide it voluntarily through sales transactions, booking of henna appointments and workshops/ courses, creation an account on our website, when you join our Online Loyalty and Casual Henna (Ad-Hoc) Loyalty programmes and when you submit a product review form. We can view your personal information whether you create a member account on our website or not and this is due to, as mentioned above, sales transactions, booking of sessions and when you join our Casual Henna (Ad-Hoc) Loyalty programme. The personal information we collect may include, but is not limited to:

- Contact information (such as name, email address, phone number)
- Demographic information (such as locations, addresses)
- Payment information (such as credit card details, billing address)

When we collect personal information, we do so with your consent for sales transactions, keeping track of your booked henna appointments and workshops/ courses, keeping track of your loyalty points and/ or stamps for the loyalty programmes, internal marketing and billing purposes only.

1.2 Non-Personal Information
We may also collect non-personal information automatically as you navigate through the Website. This non-personal information may include, but is not limited to:

- Browser type and version
- Device information
- IP address
- Cookies and usage data


2. Use of Personal Information
We may use the personal information we collect from you for the following purposes:

- Provide, maintain, and improve our Website and services (such as henna session services and loyalty programmes)
- Personalise your experience on our Website
- Respond to your inquiries and provide customer support
- Process transactions and fulfil your orders
- Send you promotional and marketing communications (only if you have provided your consent)
- Monitor and analyse usage of our Website
- Comply with legal obligations and requirements


3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:

- Service Providers: We may engage trusted third-party service providers who assist us in operating our Website, conducting our business, and providing services to you.
- Payment Gateways: For processing your payment. (Stripe, HitPay)
- These third party service providers have their own privacy policies addressing how they use such information.
- Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Consent: We may disclose your personal information to any third party with your prior consent.


4. Security of Personal Information
We take reasonable precautions and implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


5. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. We will take reasonable steps to ensure the accuracy and completeness of the personal information we hold.


6. Access and Correction of Personal Information
You have the right to request access to and correction of your personal information held by us. If you would like to exercise these rights or have any inquiries or concerns regarding your personal information, please contact us using the information provided at the end of this Privacy Policy.


7. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to read the privacy policies of those third parties to understand how they collect, use, and share your information.


8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any updates by posting the revised Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically for the latest information.


9. Rights to Personal Data
You are welcome to inquire about the information we possess regarding you and modify or update it as needed. Additionally, if you prefer that we do not gather your personal information, you may opt-out by sending us an email, and request that your personal data be deleted. It's important to note that deciding to opt-out or withdraw your consent for us to collect, utilise, or handle your personal data could impact your ability to utilise our services. To take this step, please contact us at the email address provided below.


10. Contact
If you have any questions or concerns about our privacy practices, kindly contact us on WhatsApp (81269650) or email us at stainedbywardah@gmail.com